Our products

Training that actually gets used.

Every product in the 620 Media portfolio has been built from real-world experience working with hundreds of IT businesses - not theory. Practical, certification-based, and proven at scale.

Customer Service Training

Helpdesk Habits

Your technicians are brilliant at IT. Helpdesk Habits makes them brilliant with people too. The certification-based video training programme that transforms the way IT teams communicate with customers - and with each other.

Built specifically for IT support teams, MSPs and corporate service desks. Perfect for onboarding new recruits or transforming a team with room to grow.

  • 61 modules across 5+ hours of video content
  • Named certification on completion
  • Built for solo IT pros, MSPs and enterprise service desks
  • 5,000+ technicians already certified worldwide
  • Includes the Helpdesk Habits book
Visit helpdeskhabits.com →
Helpdesk Habits - IT customer service training
AI Compliance Training New

Safe AI Habits

AI is already in your clients' businesses - whether you like it or not. Every prompt is a potential risk to their data, their clients and their compliance. Safe AI Habits gives MSPs a ready-to-sell AI training and certification programme for their business clients.

Covering AI risk, data and privacy, shadow AI, and IP and legal exposure - with a 20-question assessment and named certificate. Under the EU AI Act's Article 4, organisations must demonstrate AI literacy. Certification is how they do it.

  • 13 modules covering the full AI compliance landscape
  • Named certificate for every completer - auditable evidence of training
  • Ready to resell - MSPs sell direct to their business clients
  • White-label and custom versions available for larger deals
  • EU AI Act Article 4 compliant training framework
Visit safeaihabits.com →
Safe AI Habits - AI compliance training
M&A Education

MSP M&A Blueprint

Thinking about buying or selling an MSP? The M&A Blueprint is the definitive education programme for MSP owners navigating the acquisition process - on either side of the table.

Led by Ken Roulston, who has bought 11 MSPs and exited twice, the Blueprint combines education, matchmaking and advisory to help MSP owners create freedom - whether that means scaling through acquisition or finding the right exit.

  • Education programme covering every stage of the M&A process
  • MSP matchmaking - connecting buyers and sellers
  • Advisory support from someone who's done it repeatedly
  • For both buyers and sellers at any stage of the journey
Visit mspmanda.com →
MSP M&A Blueprint

For larger IT businesses & vendors

Custom and white-labelled versions for your business.

All 620 Media programmes are available in custom and white-labelled formats for IT vendors and larger MSPs who want to offer world-class training under their own brand or as part of a partner programme.

Whether you want to add Helpdesk Habits to your partner portal, license Safe AI Habits for your clients, or commission bespoke content - get in touch to discuss what's possible.

Talk to us about a custom project.

White-labelled training programmes

License Helpdesk Habits or Safe AI Habits under your own brand. Delivered through your platform, badged with your logo - your clients never need to know who built it.

Partner portal content licensing

Add world-class training content to your partner portal to increase engagement, add value and differentiate your offering from competitors.

Bespoke programme development

Need something built from scratch for your audience? Mark has developed multiple training programmes and certification systems - talk to us about a custom commission.

Event speaking & content creation

Mark is available to speak at vendor events, create content for partner campaigns and deliver webinars for your audience. Consistently one of the highest-rated speakers in the MSP industry.