What people
say about us.

"I wouldn't recommend Helpdesk Habits - because other people would benefit and it's our competitive advantage." *smiles…

"It has been a true privilege to work with Mark Copeman over the past five years. Mark is more than a speaker or consultant - he is an exceptional communicator, a true thought leader in the MSP space, and a valued partner who brings inspiration, creativity, and measurable impact to every engagement."

"Mark has been an invaluable asset to Dogsbody Technology and has brought the business on leaps and bounds from where it was. I am so glad to now have Mark working with other areas of the business without me involved at all. I know we are in safe hands."

"The Helpdesk Habits program allowed us to capture some of the pure essence of customer service in an easy to follow structure. The additions of the wallpapers have added a nice visual reminder for our staff about why we are here. So Mark, thank you!!!"

"So much customer service these days is done with robotic, emotionless delivery. Mark teaches you to break these patterns and form new habits that deliver genuine, positive customer experiences."

"I didn't know I was missing this in my life. The training describes our business philosophy so much better than I could and provides trackable training and actionable steps to enhance customer service. If you run an in-house support team, implement this immediately!"

"Before, our team were just techies sitting in the office, doing great work but not being great ambassadors for our brand. As a manager, that worried me - but Helpdesk Habits has turned everyone into a really effective brand ambassador."

"Lots of actionable content without fluff. Highly recommended. I was very excited to come across the Helpdesk Habits training solution and implement it across our team."

"All the team are on with Helpdesk Habits today and next week. For a long time I've tried to articulate how I want the helpdesk to run and I just can't explain it. The book and course are exactly what I was looking for."

"Best book ever! I've about 20 pages left to go and I don't want it to end! It's such an eye-opening experience. Habits are the hardest thing to master but they made a massive difference to the customer experience."

"Definitely check out Mark Copeman's book, Helpdesk Habits - it's the absolute 'bible' for a Service Desk team. I can't recommend it highly enough. I think this book should be required reading for any Helpdesk team!"

"Helpdesk Habits has been a game changer for us."

"One small change already - I now sign off emails using 'Best Wishes' as opposed to the bland and boring 'Kind Regards'. We're also about to roll out the desktop wallpapers to the guys. Will thoroughly recommend to anyone!"

"I would highly recommend Helpdesk Habits to people who are joining a helpdesk for the first time. The video format really helps with taking in the information and means you can learn more in a shorter amount of time."

"Mark was really engaging and had so much valuable insight. 8 hours [instead of 4] would have been even better :)"

"The session by Mark Copeman was one of the best sessions I have ever seen at any event."

"Mark's Website Teardown webinars were a huge hit - some of the highest registration and engagement numbers we've seen. Our audience learned tons of techniques they could apply right away to attract new customers and grow their businesses."

"Your session was truly inspiring and life changing. I am ordering your book and plan to work on implementing many of the items from your presentation, starting with changing our default ticket response!"

"I thought you delivered a fantastic presentation - thank you so much - I went back to the office and told your 'Fred' story!"

"Mark has been a joy to work with. It was standing room only for his presentation and the co-branded book was a huge hit. We've already invited him back next year."

"I recently had the pleasure of listening to Mark speak at the Brigantia Partner day in London. He gave actionable insights into building a better customer experience within your business."

"Mark can only be described as an 'Authority' in the IT/MSP channel. With vast experience in sales, marketing and operations, what Mark doesn't know isn't worth knowing. I can't recommend Mark highly enough if you need support with scaling your IT business."

"Mark has been a great addition to the community. He's become a really positive presence and we already have a long list of people who has seen his online content and is interested to learn more."

"I think this will be the best training for soft-skills that Lenex will ever find. Discussing the week's Habits has been a great way to start off the week, and to remind each other what triggers we need to watch out for to improve."

"Your program gave us a much needed chance to step back and dig deeper into our purpose. I would recommend your training to other helpdesk professionals, regardless of experience or years in the field."

"Helpdesk Habits is a fantastic program. The book and videos are very easy to follow and really engaging. I would recommend it to anyone, even if you feel your helpdesk delivers the best possible service. I can almost guarantee this program will open your eyes to fine tuning your customer experience."

"In a world of digital connections, Helpdesk Habits stands out due to its balanced approach including the human elements of attitude and empathy. A minimal investment with a big return for any MSP in need of helpdesk betterment."

"Mark's common-sense approach to elevating the customer experience really shines through. It's a pleasure to see and hear him speak, and he creates excitement and encouragement - even those in other industries because I think it's very well done and applicable to any modern customer service enterprise."

"Martin noticed a change in how his team return how they communicate with us."

"I had one of my team say to me that Helpdesk Habits was the best training they've ever done. That's saying something."

"Mark did a great job for us. He looks at the site from a non-MSP end user point of view and pointed out some action items we could take right away, along with some more longer term thinking. I highly recommend this service - you will easily 10x your investment."

"I have had multiple people review my site and decided to have Mark review as well. I am so glad I did! He had insights that no one else had. He also caught an error on my site that no one else caught. I highly recommend!"

"Great review, with some 'lightbulb' nuggets! I think the review was well worth it and feel confident that making the changes suggested will help boost inbound enquiries via our website."