Training & programmes for IT businesses

Helping IT businesses
to be more successful.

620 Media, founded by Mark Copeman, brings together a suite of training programmes, books and resources to help MSPs and IT businesses across the world grow their teams, serve their customers and run better businesses.

Explore our products About Mark
"Mark has been an invaluable asset - he has brought the business on leaps and bounds from where it was."
Dan Benton, Director, Dogsbody Technology
Mark Copeman
5,000+ certified through our programmes
Trusted by IT businesses worldwide
15 years in the MSP industry 5,000+ certified technicians Multiple published books Conference speaker & host

Our programmes

Practical training that actually gets used.

Each product has been built from real-world experience working with hundreds of IT businesses - not theory.

Customer Service

Helpdesk Habits

The flagship IT customer service training programme. Certification-based video training that transforms technicians into helpdesk superstars. Over 5,000 certified and counting.

Visit helpdeskhabits.com AI Compliance New

Safe AI Habits

AI is in your clients' businesses whether you like it or not. Safe AI Habits gives MSPs a ready-to-sell AI compliance training and certification programme for their business clients.

Visit safeaihabits.com M&A Education

MSP M&A Blueprint

Thinking about buying or selling an MSP? The M&A Blueprint is the definitive education programme for MSP owners navigating the acquisition process - on either side of the table.

Visit mspmanda.com
Mark Copeman

About Mark Copeman

15 years helping IT businesses grow.

Mark is a non-executive director and advisor, specialising in sales and marketing for IT businesses. He is the creator of Helpdesk Habits and Safe AI Habits, author of multiple books in the MSP Secrets series, and a regular conference speaker and host.

A serial entrepreneur, Mark previously co-founded Customer Thermometer - a 1-click customer satisfaction SaaS tool - which he built over 8 years before selling his share in 2018.

15+ Years in the MSP industry
5,000+ People certified
4 Books published
Read the full story

What people say

Trusted by IT leaders across the world.

★★★★★
"Mark has been an invaluable asset - he has brought the business on leaps and bounds from where it was."
Dan Benton, Director, Dogsbody Technology
★★★★★
"The session by Mark Copeman was one of the best sessions I have ever seen at any event."
MSP Show attendee (feedback survey)
★★★★★
"Mark is more than a speaker or consultant - he is an exceptional communicator, a true thought leader in the MSP space, and a valued partner who brings inspiration, creativity, and measurable impact to every engagement."
Anna Becker, Partner Marketing EMEA, Sophos